There was one appointment where I needed to see Dr. Conley (for more than just a cleaning), and I expressed that when I was setting the appointment. When I got there I discovered that Dr. Conley decided to leave early without providing me any notice, leaving the receptionist trying to schedule another appointment with me to talk to the dentist about the very thing I came there to see him for.
The dental care that Dr. Conley himself gives is good, but his customer service leaves MUCH to be desired.
This is by far the best dental practice I have been to in my entire life! The level of care I have received from them has surpassed my wildest expectations. Each and every time I come here I am totally in awe. Being a business owner myself it's very hard to impress me, don't get me wrong im not a difficult person but I have difinitely had excellent service but this dentistry is the best by far! Do yourself a favor and book your appointment today! Experience their Extraordinary care for yourself!
As for my most recent appointment, it was on the doctor's schedule for over a month. It was supposed to be at 6PM on 11/2/2017. On October 14th, I received a text message stating that my appointment had been moved from 6pm to 6:20PM without anyone having called me or asking whether that would work for me. Then on 10/30, I received my normal text message requesting confirmation, which I provided. Then in the afternoon of 11/1/2017, I got another text message that said my appointment had been cancelled. I called the office from my personal cell multiple times and got no answer, but when I decided to instead call from my office phone, my call was picked up on the first ring. The receptionist informed me that my appointment had been cancelled because Dr. Conley had arbitrarily decided the week before to send his staff for a training and that the office would be closed. She said that someone was supposed to have called me the week before. No one had called me. The only contact I had was the confirmation of my appointment.
To further illustrate how his office has communicated my unimportance to them, during my phone call about my cancelled appointment, I expressed my dissatisfaction with the situation. The receptionist tried to schedule another appointment for me, but I instead requested that the doctor call me about my cancelled appointment before I decide to continue with scheduling. That was last week, and I still have not received a call from Dr. Conley.
There was another appointment I had where I had taken a half day from work to be able to fit into the schedule, and as I was on my way to the appointment--I was coming from Rockville--I got a phone call asking me to reschedule. After I expressed the level of inconvenience this would cause me, the office decided to honor the original appointment.
I had scheduled my work week and other events for the week around this appointment, so finding out the day before my appointment that it was cancelled because of something Dr. Conley decided to schedule AFTER my appointment had been on the schedule for more than 3 weeks is not only unprofessional, unfair to me, and unacceptable, but also communicates to me that Dr. Conley does not find my business to be important to him.
He answered my questions about my dental health and it was greatly appreciated.
And as it turned out, my sister left for that same reason and my mom left because of a cracked tooth. I'm glad I've switched. I'm not sure if Dr. Conley's office didn't see the other cavities or they didn't want to scare me but I need to know stuff like that. And they shouldn't have missed anything from before and definitely shouldn't have said that in my presence.
Understandably, I am greatly frustrated with Dr. Conley, and I normally would stop the relationship here after consistent or customer service. But I really wanted to try to damage my customer relationship with Dr. Conley because like I said at the beginning, he is good at the his actual dentistry work. So I decided to write a letter detailing these experiences I have had and ask for some kind of resolution. But after 2 requests for resolution, it is clear I have been ignored.
I’ve been going to to see Dr. Conley for a few years now. He is great! Very knowledgeable and thorough. His staff is friendly as well. They make going to the dentist better. Highly recommend them. No unneccessary work performed.
I never have to wait but a few minutes for my appointment. For a Saturday morning, it started my day off right!
As always, love the smooth jazz playing. Very soothing and relaxing.
I enjoyed getting my teeth cleaned by Terrell. There were a few minor glitches with the cavitron ( I was a dental assistant/office manager for 20 yrs), but he never missed a beat using the scalers. He was always handy with the suction straw as well.
At first everything was great. I had a good service. But then, my sister and Mom decided to go to another dentist. Instead of letting my view be altered, I went for my appointment and found that I had three or four cavities from a pleasant hygienist. Then, someone else came in and looked at my x-rays from my last visit and said, IN MY PRESENCE, 'did we miss those from last time?' That comment really freaked me out.
I think Dr. Conley is a good dentist, and the dental work I have received from him personally has been good. However, much of the rest of my experience has been unprofessional at best. His office has attempted to change almost every appointment I have had with him, often with little or no notice. What makes this worse is that they remind you on all their paperwork that they will charge you a fee if you try to change your appointment with less than 24 hours notice.
The receptionist was efficient and polite and Dr. Conley is always pleasant and personable.
So, I scheduled my upcoming appointments for my fillings but decided to get a second opinion. I went to another dentist that I had used when I was a child. Three cavities? I had 15! Thankfully three bad ones were on my wisdom teeth that could be removed and the others weren't very bad.
Dr Stafford G Conley Jr Dds Pc is a US Dentist based in Bowie, Maryland. Dr Stafford G Conley Jr Dds Pc is located at 1540 Pointer Ridge Pl Suite A, Bowie, MD 20716, USA.
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