Let me tell you something I'm a Torrid girl all the way I buy something from the store almost every week or I'm picking up a package from the store. I've been to many torrid stores and received OK customer service but when they opened up the bowie location I was overjoyed because it was closer. Every time I go in there I'm greeted from the whole staff never had a problem out of none of them. I'm very big on customer service because I'm a business owner and I believe in giving my clients the best service ever. I have developed a relationship with the ladies in there so much I call one of the managers my BFF because she always helps me out there, I hold more conversations with them than shopping. Working in retail is not easy because you never know what type of customer you'll get. I write this review because I give credit where credit is needed. Thank you ladies of Torrid! Smooches
Decent store. I just wish there was one closer to DC so I don't have to drive to Bowie. The only thing with this store is that the clearance section never seems to be in order. I understand it's a free-for-all back there but at least ensure that all the sizes are grouped correctly
Clothing selection is ok. Customer service is inconsistent. Neither of the associates spoke to me for the 30 minutes I was in the store shopping. This is the first Torrid I've been that did not assist you with a dressing room. I felt like I was in JcPenny or Belk where you just walk in a dressing room and you're on your own. The associate did come by and explained the sales to another shopper but never to me. Tanja was my cashier. She verified the names of the Torrid account for the 2 customers before me but did not verify mine when she checked me out. I'm not sure what was different about me than the previous customers. I had to ask her if my account came up since she did not verify my info. She said "yeah, I put the phone number in". I drove 30 minutes to shop here. Will be driving 30 minutes the opposite way to another Torrid.
Store inventory should been done during the hours when the store is closed. I called to find out what time they'd open their doors and was told by the rude associate she didn't know between 12 and 1 but store hours on Sunday are 10. This is not the first time this has happened and I'm getting turned off by this store
I'm in and out of this store often. An old school goth, turned CorpGoth turned artist, this store offers a blend of different styles that appeal to me. I have always gotten great service from the staff, and never had a problem with multiple returns or website orders. This particular store also has the largest clearance section I've ever seen in a Torrid, which is an awesome bonus.
Torrid is a US Shoe Store based in Bowie, Maryland. Torrid is located at 15527 Emerald Way, Spc E11A-8, Bowie, MD 20716, USA.
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