Horrible customer service. I came in to get my nails done and was very clear that I wanted to get SNS and a pedicure. I was rushed to get the pedicure. After I was finished, I was told at 5:50pm to comeback the next day. My graduate school interview was the next morning! This Salon ruined an important moment and day! They did not care about customer rather making money. I walked into theshop at 4:00pm. Why wouldn’t they make sure to keep me in mind so that someone could be available since they accepted the walk in? Rather they accepted everyone to get the money and inconvenienced those that were there previously. No gesture or discount was offered! I will never reccomend or return!
Have been a customer here for almost 2 years. Great service. Love my tech, Meme!! Convenient location, great atmosphere.
Very upset with the service from this place. The nail tech rushed and half a** my nails while trying to help other customers. She kept stopping to do other things at one point I sat for almost 10 minutes waiting for her to resume my fill in. This was the fastest fillin I ever had which isn't a good thing when you consider she kept stopping. She didn't even let my gel stay under the light for the full minute, as soon as she finished painting the other hand she would make me switch all so she can hurry n finish my nails to go back to the other customers she had waiting. I will never go back. The paint job isn't neat, my nails are different sizes, my pointer nail is crooked and the shape of my nails were suppose to be coffin but some are squared
Nook was great. I think she’s the manager so she was multitasking but I didn’t really mind because she did a great job. She fixed a broken nail and mistakes from my last fill in. I’ll be going to her again :)
I truly enjoy my spa day at Zen spa the atmosphere and service was excellent. The staff was very professional and friendly. When you arrive you are treated like Family. I would recommend everyone to experience a day at Zen spa you truly will not be disappointed. Christina and Nuk does the best lashes. Cathy does the best pedicure!!!
Zen Spa is a US Spa based in Bowie, Maryland. Zen Spa is located at 15231 Hall Rd #105, Bowie, MD 20721, USA.
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