Great food. Super hot crispy fries. Slow drive through lane tho. Would cone again but not if I'm in a hurry.
We waited in the drive-thru for over 20 minutes and there were only 3 cars ahead of us. When we placed our order it took multiple corrections to make the screen accurate to what we ordered. It took over 5 minutes to make change when we paid. The food was good but the service was certainly not fast.
Wendy's is definitely pricey but I do love their burgers. This is the closest location to my house which is the only reason why I continuously go here. 50% of the time the fries are fresh. The drive-through wait time is usually pretty long. You can tell the staff does the bare minimum to get your food and money. Just the other day I ordered two separate orders and when I pulled up to the cashier I informed them that I had two separate orders. Without double-checking my first order he just immediately open the window and said 7.99 and then took my money and walked away. He closed the window and I sat there for a moment to see if he would come back for the second order. The car in front of me had left and I didn't want to hold up the line so after waiting there for a few minutes I pulled ahead. The guy at the food window verify that I had two orders and I said yes but I told him I didn't pay for the second one because the guy had left. I assume the manager had came to the window and fix the problem and thanked me for my honesty. He seemed very pleasant but he handed me my two bags of food and then close the window on me without handing me my drink. I then pulled ahead to a parking spot and then went inside to pick up my drink. The food was phenomenal but the servers that day was one of the worst I had received at that location. I understand the urgency of getting the customer and in out but my experience was not a welcoming one. I have worked in fast-food and Retail before so I know the pressure. I however would rather wait in a line for 10 minutes to get the best service of my life then to get out in 10 seconds and not have anything I asked for. The staff here is Young and they make many mistakes. My dad has gone up there several times because I always mess up on his simple order. The only thing that keeps me going back to this location is the food itself. The staff isn't up to par. I try to be understanding because of my history and the food business but at the same time there is no excuse as to why they forgot my order twice in one visit.
Good food, but service is terrible. Had to review my order 3 times and they still got it wrong
Decent place to get fast food. Great choices.
Wendy S is a US Restaurant based in Bowie, Maryland. Wendy S is located at 16400 Harbour Way, Bowie, MD 20716, USA.
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